Politique d’expédition

At Milorena, we are committed to offering our customers an exceptional shopping experience, including clear and simple shipping policies.

Shipping zones

This shipping policy applies to orders shipped within the United States.

Delivery times

Here are the estimated times for all packages:

Order cutoff time: 11:59 PM (Paris time). Orders placed after this time will be processed on the next business day, which may add one extra day to the estimated delivery time.

Order processing time: 2 to 3 business days (Monday to Friday). Once your order has been processed, it will be shipped by one of our trusted carriers.

Transit time: 9 to 12 calendar days (estimate).

Estimated total delivery time: about 11 to 15 days after your order is placed (2 to 3 business days of processing + 9 to 12 calendar days in transit). Delivery times are estimates provided by our carriers and are not guaranteed.

Carrier services

We work with reliable carriers and their logistics partners for deliveries within the United States, to make sure your package arrives safely.

Shipping costs

Free shipping: free on every order shipped within the United States.

Customs, duties and import fees

Your order ships to you from outside the United States. The price you pay at checkout includes free shipping, and no import duties or customs fees are added to your order total at checkout. Based on our current shipments to the United States, our shipping partner does not indicate any additional import fees. However, customs rules are set by U.S. authorities and can change, so we cannot guarantee that no import duty, tax, or carrier fee will ever apply to a shipment. If a carrier asks you to pay any import fee for your Milorena order, please contact us at contact.freakyface@gmail.com before paying so we can help.

Delivery issues

If you experience a problem with your delivery, such as a delay or a lost package, please contact our customer service team right away. We are here to help and to make sure your order arrives safely and on time.

Tracking your order

Once your order has shipped, you will receive a notification email containing a tracking number. You can follow your package on our order tracking page:

https://milorena.com/apps/parcelpanel

Questions?

Check out our FAQ page:

https://milorena.com/pages/faq

or contact our customer service team:

https://milorena.com/policies/contact-information

Contact information

Store name: Milorena

Address: 25B rue Cerfeuille, 91340 Ollainville, France

Email: contact.freakyface@gmail.com

Phone: +33 7 87 00 04 82

Customer service hours: Monday to Friday, 9:00 AM to 6:00 PM (Paris time)